HELLO JOHN THANK YOU FOR OUR LAST TRIP TO ARUBA JUST GOT BACK WE WOULD LIKED TO SEE IF YOU CAN FIND US A DEAL FOR 5 DAYS AND 4 NITES FROM CHARLOTTE NC NON-STOP TO ARUBA ALL INCLUSIVE FROM SEPT 19 TO 23 THIS WILL BE OUR 4 TIMES TO ARUBA AND THE 8 OR 9 TIMES WE HAVE USED THEVISITORCENTER THANKS KEN AND TARA STANLEY 06/12/09

Hi John, Well, we survived the wonderful Australia trip. You did a great job on the tours, for the most part. We loved the hotel in Sydney, being able to see the Opera house and the Bridge frm the rooftop pool, OMG. There was a street fair right outside our window for 2 days. So much browsing and sightseeing within walking distance. We walked to the Opera house and all around the Circular Quay and Botanical gardens. We did not climb up the bridge!! The hotel in Cairnes with the Lagoon right out side our door, the casino, the shops and the waterfront...perfect!! Snorkeling on the reef was phenomenal. The Daintree rainforest, river and gorge tour was a day well spent. The guide, Daniel, was very informative and the BBQ was very tasty and relaxing. The trip to Ayers Rock was a little hurried, my fault for putting time restrictions on you for the length of the trip. Howver, the Sounds of Silence, sunset and sunrise were breathtaking. The only part of the whole trip I really didn't like was the bus ride, 6 1/2 hours, from Ayers Rock to Alice Springs. The tour in Alice Springs was not the highlight of the trip. I would have liked to go to King's Canyon or to the mountains around. They looked like they were beautiful up close. The hotel in Adelaide, Breakfree on Hindley, was a great room in a very poor place. There was no where to go for a walk or to sight see. The staff at the hotel and the ameneties were first class. Kangaroo Island is an absolute must for anybody going to Australia. The tour, the sights, the hotel, the food, wine, all perfect. I am glad you put us on the 2 day tour, we would have missed so much in only 1 day. As it turned out, we were the only 2 people on the tour bus, so our guide, also a Daniel, took us to some extra places because he wasn't marshalling 60 people around. We had the greatest time in Melbourne. The city sights tour actually wasn't necessary because they have a free shuttle bus, with comentary that takes you to all of the places they do, but, you can get off, spend time where you want, not where the tour wants. We went all over the city to the huge Victoria Market and found all kinds of sights that were not even mentioned during the city tour. Did you know that the hotel, also in a great place for walking and sightseeing, is right beside the Eureka Tower that has the Skywalk? We didn't even realize it until the day we left!! All in all, this was a trip of a life time. You did a great job setting it up and keeping it within our time reatraint. We will. of course have to return, and you will be the person I get to help plan it. We could never have gotten all we did if it weren't for your ability to shop through a wholesaler. I know how much some of those tours and shuttle pickups and flights were from brochures and from others we met along the way. Armed with a little bit of knowledge, the next trip will cover some oft he areas we missed, and revisit those we like best. Thank you again for such a vacation, we a re the envy of all who know us. Hope the engagement and trip for you and your fiance went well. I wish you the best, and will be contacting you again in the future. Thankful to be home, exhausted and thrilled, Brenda and Edwin Coombs 06/11/09

Just writing you to say that Aurora and Carlo are back and they are amazed by their trip! Thanks for all your help and pls thank everybody who helped us to make this honeymoon possible! SAludos, Annalisa 06/10/09

John, Just wanted to express our gratitude to you for helping us to ensure our vacation reservations for Maui. We had a blast, and it was just as beautiful as you said it was. The Whaler was wonderful, and I am very pleased we chose that particular accommodation. I appreciate ALL the emails, the different choices provided, and the words of experience you offered. Again, it was awesome. I have already referred you to two different people. I am thankful for all you did. Christy Walker 06/08/09

Hi, John, You just finished doing a honeymoon in Jamaica for my niece and nephew. Everything was fantastic. Thank you for all your help. Now, I need another honeymoon package but, this time, to Cancun, Mexico. Thanks for your help. Peggy Moser 06/01/09

Hi John--- I have been meaning to e-mail you and sorry I have not---your e-mail is a good reminder to correspond with you. WE HAD A GREAT TIME ON THE TRIP. Everything went very smoothly---NO hicups!!! Our weather was good 95% of the time. Our favorite thing was probably Kangaroo Island---really glad you had us spend the night on the island. One day on the island would NOT be enough time. Our least favorite place was Ayers Pock--- glad we went to the Rock but if the trip needed to be shortened, the Rock would be our first choice to drop. I remember you have not been there but we really liked Tasmania and the beautiful country feeling on this Island. We really liked Cradle Mountain (and the Cradle Mountain Lodge)---this would be a good place to spend two nights instead of one like we did. All the places you had us staying were very good. Karen's favorite room was the Henry Jones in Hobart---mine was probably the Mantra Espanade in Caines as we had a great view of the Espanade and the ocean (also, this place had a GREAT location). The 3 1/2 weeks went by really FAST. We do not have any other trips planned right now but when we do I will contact you. If you ever want to use me as a reference, feel free to do so. Keep us on your e-mail contact list. Overall, I would say you and I get an A+ for the planning of our trip. Life is good---Mike 05/01/09

Hi Brian, We did have a wonderful time last Sept. when we took our trip to Hawaii that you set up for us. We just had such an enjoyable adventure. Our favorite part of our time on Kauai. We had a wonderful guide book, I cannot remember the name of it. We just explored so much in Kauai and it was the least expensive part of our trip as far as extra costs. We did go on a catamaran trip around Napali Coast which was fun, but other wise we used our guide book and found all kinds of beaches and did lots of walking etc. We loved Secret Beach. Kind of an adventure to get to, but was almost deserted. We had a picnic lunch there. And we found the Queen's Bath. We do want to go back sometime, but probably just to Kauai. We really like having the 1 bedroom with a little kitchen so we could just do our own food and pack lunches for our exploring etc. I was tempted the other day and put in a search for Kauai. We really like Kiahuna Plantation too in Poipu. Probably we may try an Alaskan cruise though before we go back to Hawaii. Thank you again for all your help with our Hawaii trip. Everything went just so well on transfers etc. and car rentals. It was great. Until our next trip to Hawaii, Kelly L. 05/03/09

John, Our vacation went very well. The hotel Mariano was very well located and a good value. Rooms were very small, but OK. We were on the opposite side from the street-facing rooms, and it was very quiet. I am guessing the street-side rooms would get a lot of traffic noise, as it was a busy street. We could easily walk to the train station, which was a big plus because we used buses and subway to get around. Both originate at the termini station. Didn't even need a cab to get from termini station to hotel, only three blocks or so. Staff was helpful and friendly.

Hey Nancy, Just dropping you a note to let you know that we really had a great time on Maui again. I am so glad we decided to go. And once again, it was so nice to know that we did not have to worry about any of our reservations. We have taken 5 major trips with you and we have never had to worry one bit. It is very reassuring. I want to tell you about something that happened while we were in Hawaii that makes your company stand out. First, while on our flight to Maui, we were talking with a man and his family who had booked on Travelocity. He thought he had a killer deal and was staying for 5 nights at the Royal Lahaina, which is an economy hotel next to our moderate hotel (not as nice). He had a family of 4, just like ours. He paid $5200 for his economy car, flights, and std. hotel room. We paid $4400 for our flights, hotel suite, and convertible. He took your information for future trips. Then, when we got to the car rental place, the guy in front of us had a reciept from Priceline and he had no reservation showing with the company and they were out of the car he wanted so he had to settle (a lot of bickering going on). Then, the worst was at the hotel, there was a family that was there to check in and they had no reservation for them. They had used Travelocity also. The hotel was trying to find them anything in the area and were having no luck since it was Spring Break. I felt awful for these families but also I felt very fortunate to have you guys behind us. My husband and I both want you to know that you guys do a great job at making our vacations happen smoothly. The hotel has done some awesome upgrades since the last time we were there. They now have a full fitness center with a lot of different machines. They also now have a hot tub, which they didn't before. they also have 8 computers with internet for guests instead of one like they used to. Sam Galloway 04/13/09

Brooke, I rated the Tamarijn and just wanted to let you know we loved it and had a great time. If my daughter wasn't getting married next year I would be going back, guess I'll have to wait one more year after that. Thanks for everything. Dan & Carol Boardway 04/09/09

Hi Brooke, You helped me plan a trip to Hawaii a few months ago and you did such a great job! I wanted to say thank you and give you a head's up that we looking to travel there again for xmas and new years. Will you help me plan another multi island trip? Can I just email you when we have all the information together? You are the best! Marie 04/01/09

GOOD MORNING SAMANTHA! CHRIS AND I WANT TO THANK YOU SO MUCH FOR ORGANIZING OUR TRIP TO FIJI. IT WAS ABSOLUTELY FABULOUS! ALL THE ACCOMMODATIONS WERE PERFECT AND THE TRANSPORTATION TO AND FROM WENT WITHOUT A HITCH. YOU DID A FANTASTIC JOB!!! OUR STAY AT THE JEAN MICHELE COUSTEAU RESORT WAS DEFINITELY THE HIGHLIGHT OF THE TRIP. I WOULD RECOMMEND THIS PACKAGE TO ANYONE TRAVELING TO FIJI FOR THE FIRST TIME AND, OVER AND OVER! WE'LL DEFINITELY BE GOING BACK AND WILL CHECK WITH YOU FOR OUR FUTURE TRAVELS! THANKS AGAIN! CHRIS AND PAM

Hey John, Just wanted to tell you how much we enjoyed our trip. We did a week on the big Island in Kona. We went sport fishing and caught among others, a 250lb blue marlin and 2(150) lb Yellow fins. My boys 9 & 12 were ecstatic! We drove up Mauna Kea and did the lava tube in Hilo. We did Volcano park & black sand beach. We kayaked with dolphins at Capt Cook. What a time! Oh, the hotel was 'a home run'. Very clean and great location (quiet). What a great surprise, FREE buffet every AM. Thanks So Much, TomJV 02/24/09

Hi Brandon, we have just gotten home a few hours ago from our trip to Hawaii that you set up for us, it was nice when we opened the door and found the gift basket from you welcoming us to the island. Most sales people after the purchase you never hear from again, you answered any questions we had with a quick response and a no pressure sale. The only thing negative was that you did not try to sell us 2 weeks there after 30 years of waiting to live our dream of visiting Hawaii you helped us achieve that dream and as they kept telling us on the island you have become a part of our family, cousin. Because of our new found bond Brandon you will be the one we will recommend to our family and friends and we will contact for our family vacation trips. again thanks for being the best travel agent Gary & Francine Taylor 02/21/09

John, Thanks for everything - we had a great time on our honeymoon. We appreciated working with you. Take care, Nate 02/13/09

Hi Brooke, You did a great job last two trips for us. How about the Grand Floridian in mid May? With Disney park admission. We look forward to working with you again. Michael G. Moran 02/04/09

John, I never did tell how much we did enjoy the vacation. The Maui Kai was fantastic. All of us had a great time. We will definitely look your way when we are ready to go again. Our 5th wedding anniversary is in May. I'd love to go again then. However, I don't think it will happen though. But if we do, we'll certainly be in touch. Karen 02/02/09

Hey, John. Everything was great. The only bad thing was the car rental and that was my fault. Saved us a few bucks though. Your directions to the kayac dude was spot on and it was great. I was sore for the next three days but it was certainly worth it. Have friends here at my new job in Vagas that are going to Kona in April and I turned them on to the same place. Easy to find as well and the drive to get to it, once off the main road, is very nice indeed. We were really impressed with the room and the attitude of the people. Thanks again for all your help. Joe 01/23/09

John, I just wanted to let you know that we had a wonderful tiime on our trip to Australia. Thanks for the great places to stay and the wonderful tours. I will be sure to recommend you to a couple of friends that have plans to go in 2009. Kelly Guilford 01/16/09

Brooke: Had a wonderful time in Hawaii. Would go through you guys again. Do you have anything in Ireland for this fall or possibly next year???? You did great for us. Thanks Phyllis 01/15/09

Hi John. Happy New Year! We loved our trip to Mexico!! My family of four (and possibly 4 other family/friends) is looking to go out west to ski Feb 12-Feb 17. Do you manage ski trips? Are there any good deals? We love Big Sky and the ambience and amenities at The Summit, but airfare usually makes it so expensive. We are flying out of Chicago O'Hare. Thanks for your help. Dorene Lynch 01/07/08

John - Our trip to Blue Bay Grande Esmeralda was absolutely fantastic. I could not imagine a more relaxing vacation. Thank you so much for the recommendation. My sister, Nancy is also considering a trip to Mexico. She is fluent in Spanish and is looking for something similar to our trip - but perhaps a bit shorter time at the resort with more local adventures. Anyhow her address is: christon@pacificu.edu so if you have any ideas, drop her a note. Yours, Ian Christoph 01/05/08

Hi Brandon, Just a quick note to let you know how unbelievably pleased we are with the condos at Mauna Lani. It seemed to cost about the same as most hotels and yet was far nicer then any place we've stayed in all of Hawaii. The grounds are meticulously maintained, the golf course was fabulous, but the nicest surprise was the huge,beautiful condo itself. The master suite was really large, the soaking tub was great and the convenience of three bathrooms and washer and dryer was wonderful. the Lanai had three areas to relax on, complete with comfortable furniture to read or lounge on. the view was spectacular, we saw whales from our room! The daily maid service was nice and there were more then enough fresh towels for beach and room use. Another nice thing was having the privacy of a condo with all the luxury of a full scale resort. We loved snorkeling with our resort loaned snorkel gear, the reefs and fish diversity was as good as anything on the rest of the island right off our beach, we wet snorkeling every day, we even felt no need to go scuba diving. we had planned to but the snorkeling was so good we didn't need to rent a boat or pay a guide. The resortspa was wonderful too, the staff even cam e to the condo to drive us to the spa. All in all, one of the best vacations we have ever had. Thanks again, Terri Murphy 01/07/09

Great vacation! Nice touch with the Lei greeting. My wife was charmed. Everything went perfectly according to plan. Two of the hotels we had already visited, and so they were exactly what we wanted. I submitted ratings on two of the hotels, but the third link causes an error, so I thought I'd just send you my comments via email since it was one we hadn't stayed at before. ----- Naniloa Volcanoes Resort (Hilo, HI) I have read that this resort used to be the pits before it changed ownership. It is now under new ownership and, indeed, they have renovated many of the rooms. The rooms have a euro feel to them. Furnishings are new, including flat panel TV. Somewhat spartan with no carpet. Have a slight college dorm feel. With only a few floors renovated, the hotel had many empty unfinished rooms, spooky sort of 60's-era like something out of a James Bond movie. Beautiful location and grounds on edge of bay. Small, old pool working, large pool not open at the time. Historic area. I suspect a bit costly for what you get. Fun adventure, but not sure we'd return to this one unless the alternatives in that price range in Hilo are no better (which may well be the case). ------- Son and I had a blast exploring lava tubes on the big island and we actually got to see lava flow at night. Also looked at stars at visitor center on mountain top ... excellent. On Kauai, it was snorkeling heaven ... especially tunnels beach. Anyhow, thanks for your help. Hope we'll plan another one in a few years and be in touch again. Best Richard 12/16/08

Dear John, Good to hear from you and, again, the trip to Prague & Budapest was excellent. Again, many thanks & happy holidays. Sincerely, DRW 12/16/08

John, Please feel free to use this note as a testimonial. Our trip to Australia and New Zealand were terrific. Every aspect went off without a hitch. All transports and tours were timely and operators were terrific. It amazes us that you were able to make it all work so perfectly. Thanks for a great trip. Sincerely, Susan Dess and Debbie Williams BTW-- I was not able to provide a comment on the Heritage Rotorua, N.Z. using the comment tool; however, it was simply an awesome place to stay. The customer service was stupendous. If you have the opportunity to book the hotel for others, I am sure that they will be pleased. Also, the Novotel Gardens in Queenstown was fantastic. Lastly, if someone books a one day Barrier Reef trip, you may want to suggest a smaller vessel. The Ocean Spirit was nice, but it was quite crowded and very touristy,so some of the experience is lost. Susan J. Dess 12/15/08

Brooke, I replied to your survey but also wanted to tell you that everything went well. Only the return flight was changed on us. The accomadations, rooms, arrival, transportation, car rental, etc. went well with no problems and we would do all over. Thanks for your assistance in handling everything. J. Thompson 12/11/08

John, We had a fabulous time. The flights all worked out. The cars were great. Everything on the Big Island was incredible. We really liked the Volcano House. Funky, old-style, but can't beat the location and everyone was incredibly nice. Food was OK, but the view was to die for. we had a great time and I thank you for setting it all up for us. -- Joanne 12/10/08

Alas, it seems so long ago! Our accommodations at Maui Hill were outstanding. I would rate it at a solid 4 out of 5 stars, based on the following. Positives: Fabulous room décor & furnishings, amenities (pool & spa), helpful & friendly staff, ample parking right next to unit, lush forest setting, relatively close walk to beaches, recycling containers throughout the property, plus we received a free unit upgrade due to the low occupancy rate at the time! Thanks again for your service - until next time, I hope you have a chance to take advantage of some of the good travel deals available as well! Tom S. 12/10/08

John, Will be happy to pass your number on as we really enjoyed the vacation. We wound up joining a vacation program while we were in Mexico and they arrange for our trips now. But again, I enjoyed the experience with you and will let other people know about you. Susan Collins 12/08/08

HI Jeremy I wrote a thank you when we returned from Hawaii, beleive it was sent to brian, as got the impression that you were not working, when I called about paperwork, was sent to wrong email.anyways everything went great, flight/condo's/car rental, weather. etc.. ( we actually got upgraded in Kauai to 2 bdrm oceanview, ) the manager had a bottle of champagne and chocolates upon our arrival, which was a nice surprise after our long flight. I certainly will keep the visitor center in mind for future, and have been telling others to check the site out.. have a great holiday season.. Cheryl Aruda 12/09/08

Brooke, Tried to fill out survey twice, but the page displayed some kind of error. Nice hotel; nice staff; in the middle of everything. Good security, not fancy but clean. A pleasant place. Near McDonald's. Only thing wrong was 500 miles of turbulance over the Pacific, and I hit my head in the restroom. I had to tell somebody. All in all, it was a very good trip. Julie S. 12/09/08

Hey Brandon, Just wanted to say thanks again for all the help with putting together what turned out to be a great vacation. Hope you had fun too. Will call you next time! Vic

John We took the opportunity to rate the hotels - except Cairns - it wasn't available. I'll try again another day maybe. Anyway a note about this resort: it was a fabulous place to stay. However, I had to get out my itinerary 2 mornings in a row to show that breakfast was included. We of course waited for the on duty manager to work his magic before we could eat breakfast. The main drawback to this place is the location - miles from anywhere, no local restaurants to choose. We like going local and not just hotel faire. Anyway - thanks for everything you did to help us with a great vacation. I'm not sure how flexible the scheduling really is in your itineraries, but we could have used a little more - but that is hindsight. We stilled enjoyed everything we saw and felt is was worth it. Jim Prestwood 12/09/08

John my computer won't open the response box for the hotels. They were all great. We hope to go back to Alice Springs again when we can spend more time. Alice on Todd is about a mile from the downtown Alice springs. They have sidewalks and you go by some interesting shops etc. We would stay there again. It was clean, convenient and you could cook your meals if you wanted to save on money. Eating out is Very expensive by our standards. The Wynyard is close in Sydney. A easy walk to the Botanical gardens and the Opera house. We were on the 22 floor and had to walk a half flight stairs but the view was great. They do not give you a continental breakfast with your rooms and it was $24 each. The exchange was about .71Cents U.S. but it had a lot of options and all you could eat. Voyages Desert Garden were beautiful. They have a nice swimming pool and a shuttle bus that is free. You can eat or drink at all the other hotels there since they are all operated by the same company. It is all part of the park system. The food was good and we did not run into an unpleasant person in all of Australia. The mercure is out of town close to the Airport. It was pretty upscale. We were far up and had a great view to downtown Sydney. They have a Very good restaurant. Every place we stayed would be well worth going to again. We paid $55 for a 2 course meal. The restaurant is pretty famous for it's Chef and a lot of locals go there. Fare to the Airport was $10 each which was not in our tour package. $40 total. We intend to go again with Alice Springs on the have to list. Thanks for all your hard work. You did a great job. Arlene Galambos 12/08/08

Hi Brooke, I am back in California after my eventful trip in Hawaii.. Thanks for all your help. The Trip was excellent and I really appreciate for your effort to make the trip so Smooth. I would like to do many more like this in the coming days.. Please inform me about deals those are NOT very expensive and worth considering. Here are the places I’d like to visit before I am too old… 1. Alaska 2. Flroida-DisneyLand 3. Mexico 4. Australia 5. London-Paris-Switzerland 6. Caribean Island That’s it for now.. Thanks..Sisir 12/03/08

Dear John, Wanted to check in with you about our trip to Australia. Good job. Everything went with out a hitch. I would recommend to anyone that they spend more time at Alice Springs. It is a nice small town with good shops to buy at but we got in after the stores closed and our flight was to early to make it to town before we had to leave. It was very hot. In the 90's. The accommodations were great. If people wanted to stay longer at Alice Springs, Alice on Todd would be the place so you could do some of your cooking. It was clean and good air conditioning. Food is very expensive. Some meals we skipped because we were to cheap to pay the price. The hotel bus for the Mercure the last night costs $20 each way. It wasn't in the package. The hotels do not have complimentary continental breakfasts so expect to pay from $24 to $40 each. The exchange rate is about .70 cents for $1 Australia. We hope to go again sometime. There are so many things to do and see. We would recommend a stop somewhere at least overnight rather than the whole thing in one day. It is very hard on the body and you cannot sleep on the plane. Thanks again, The Galambos's 12/03/08

Dear Brandon, Thank you for doing an exceptional job of booking a very tricky vacation for us. We made truly awful changes during booking, changing dates, places, times, ground transportation. You handled every single change with patience, cheerfulness and professionalism.Even when we changed from hotel to condo you got right on board and got us great rooms at really wonderful prices. It was great fun to talk to someone who knew the islands so well and was just a nice person. This is our 4Th trip with The visitor Center and, once again, you have a very happy customer. I was a little nervous not having our 'usual' costumer's service guy, Brett, holding my sweaty hand during the booking process. Now I know that there are two great agents at your place. Thanks again for all the extra time and effort you put into this trip. My only problem now is deciding who to ask for next year, Brandon or Brett...what a great dilemma to have!! Terri Murphy 11/7/08

Just a quick note to let you know that the choices you had for us for our stay in Waikiki and Kona were excellent. The Pacific Beach was well run with everyone on their staff that we interacted with helpful and friendly. I can not understand why the AAA guide book did not include this hotel in their listing. The ResortQuest Kona by the Sea condominium was just as described, with views of the ocean and neat grounds that were worth their own pictures to take home. Thanks for the arrangements. Richard Veltri for: Carl, Shirley, and Bernadette. 11/7/08

Hi Brooke, Fantastic, exceptional value, impeccable accommodations, something for everyone... etc!!!! Our list could continue but these are just a few words to describe our recent vacation trip to Mexico. First, we could not have been more pleased with your recommendation of the Iberostar hotel chain. There were five individuals in our traveling party and everyone was very impressed with our accommodations (believe me, this is not a group that is easily impressed). The staff were friendly, efficient and very customer service oriented, the variety of food choices was plentiful and a large selection of activities on the property for all age ranges (If you were looking for something to occupy your time, there were no limitation of choices and if you wanted to find a nice place to just relax with a cool beverage {of your choice} then there was no problem fulfilling that requirement either. The hotel complex is huge. We were there for five days and we still did not get to see everything. The beach was beautiful and we never felt crowded. What a spectacular view of the ocean!!! We had a few tense moments while watching the direction of hurricane Ike. Luckily, our weather was beautiful and we were only impacted by having to fly around the storm. We were all pleasantly surprised by having a travel representative at the hotel. Our primary contact was Carla (unsure of the spelling) and we also had an opportunity to interact with Imere (unsure of spelling). Both of these individuals were courteous and provided great information for our stay at the hotel and for booking our excursions. As previously mentioned, we did have to fly around the storm which added approximately one hour and thirty minutes to our travel time. When Carla greeted us at the hotel, she realized that we were probably hungry and suggested that we have lunch first and then stop by her location to talk. She then took the time to walk us to one of the nearby restaurants and to also show us how to get to her booth. We were grateful for her insightfulness. We took a shopping excursion into Cancun (which included a stop at a tequila factory) and on another day, part of our traveling party went to Chichen Itza. The Mayan ruins were breathtaking!!! On both outings, our traveling accommodations and our tour guides were wonderful. From our transfer from the airport to the hotel, to our check-in, to the service and options provided at the hotel and to our final departure from the hotel back to the airport for the return trip home, everything was wonderful!!!! Give our sincere thanks to the hotel staff and please be sure that Carla is recognized for her extraordinary customer service. Please also recognize Imere for his wonderful people skills. We are already talking about our plans for our next vacation and you can be sure that the Iberostar hotel chain with be at the top of our hotel choices and we will be contacting you to help us make the best choice possible. We hope you enjoy the attached pictures. Sincerely, Dorine, Nathan, Deborah, Rodney and Bill 11/07/08

I don't know if I've thanked you enough for your help. I so appreciate it. Here's our last Hawaii trip you booked for us....the girls and I had a blast! Thanks ~ Sandy 10/15/08

Hi, had a wonderful time on Maui...beautiful condo. It had everything! Fantastic! Do you do package deals for other islands? Moloki? Kauai? 4 people end of May around the 30th for 5 nights.... Thanks, Joyce Campbell 10/16/08

Dear John, We had the most awesome time in Australia!! The hotels were great and we loved the Penguin tour!! The bus driver had to come find us because we got carried away watching them ;) Australia is a beautiful country, the people were very nice and the sites like the Great Ocean Road, the Yarra Valley and Sydney's Opera house were spectacular!! Thank you for all of your help in organizing the trip, we had a blast!!!! Karen Stoddard 09/29/08

We have just returned from the trip to Thailand which we booked with you. I wanted to tell how how very pleased we were with the way the details of this trip were managed. The tour companies (Tour East & Travel Indochine) were very professional and competent. Their guides & drivers were unfailingly prompt, knowledgeable & pleasant. We had no complaints about our accomodations -- we'd rate the Allamanda in Phuket lowest of them, as it needed updating; and the Victoria in Siem Reap as the best. The service we received from you & your company certainly rates high with us. We will share our information with our traveling friends & family, and will certainly use you again when the occasion arises. Thank you for facilitating an unforgettable trip. Nevonna Schroeder

Hi, John, I just wanted to check in and let you know that the vacation to Japan and Hong Kong was outstanding. We returned last night. I can't say enough about the wonderful service we received from the JTB. We didn't encounter one problem. We were met at each destination, escorted to our hotels and the transportation was first class. The bullet train was one of the highlights. Its been 46 years since I was in Japan and I can still manage to get around. Tokyo, a fantastic city. Hong Kong of course is one of my favorite cities in the world, but I think I enjoyed Japan more this time. No complaints, thank you ever so much for making our trip a very enjoyable one and I will certainly keep you in mind for the next one. Carl S.

Nancy: I just wanted to let you know that we had a wonderful time in Hawaii. Thank you for the nice gift that we received in our rooms while we were there. The Hyatt and all of their staff were just as wonderful as usual and we had the best service like always. I will contact you with our next trip and I have given your name and e-mail address to a couple of other friends. Thanks again for everything. Kelly Thompson Regards, Nancy Nicol, Hawaii Destination Specialist nancy@thevisitorcenter.com www.thevisitorcenter.com 1-800-556-8606 Toll Free 303.691.0511 Fax

Hi Brooke, I have been to Moon Palace twice before and this was the best time ever. I will be in touch with you for another vacation, (after the holidays and when the card is paid off). You were great. Thank you for jumping in when Craig left and handling everything. I will be using your services again over the next few years. Once more thanks again, and please pass on my thanks to Lomas Travel. Everyone from the pick-up at the airport to the representative at the hotel went out of their way, just like you did. Great Job!!! Tom

Yes, my daughter and I had the most memorable experience in Australia one that I am so glad we took especially now that she started college last week. With two kids in college and a big move for my husband and I (we just put down a deposit on a condo that will be completed in 2010) I do not have any out of country vacations planned for this year however, we might take a trip to Amsterdam when the tulips are in bloom next year. I will keep you in mind and will advise friends and family that might be traveling in the near future. Thanks for everything, Deb Walters

Brian I would like to say this was the best vacation we have ever had. No disappointments every thing went unbelievably smooth. You did a superb service! I will definitely use you for future vacations.

John The Outrigger was great. We even got an upgrade to a royal ocean front room due to a mix up with one of the owners. Glenn

Subject: Our Hawaii Vacation Brian has been a GREAT HELP in planning our trip to 3 islands including Air Fare, Car Rental, and Hotels. We have used The Visitor Center before and we are always amazed at how quickly and efficiently your sales people are to help us plan where we want to stay and give us the best prices. Thank you very much Brian. We truly appreciate ALL your help. Thank you. Marlene Y.Larsen Calistoga, CA

Brooke: Thank you for making our trip such a memorable one! Everything was absolutely perfect!!!! It really was a dream come true!! Thank you, Thank you, Thank you! Donna & Family

Brett - I just wanted to drop you a quick email to let you know that we had a wonderful vacation! We loved all three islands and our accommodations. We had so much fun! Thank you for all your help with planning our 'vacation of a lifetime'. Lynne Evans

Hi Jay, I did receive your vacation info. and I thank you very much. Thanks for your super customer service, you are truly an asset to the travel industry, and make it an exciting experience to look forward to. I hope I will be able to speak with you in the future. Thanks again! Lynette

Hi Jay! I can’t thank you enough for your outstanding service in booking our vacation. We had the trip of a lifetime! When I first spoke with you, I couldn’t help wondering if I was being scammed… the prices seemed too good to be true! Thank goodness you were able to reassure me because everything was PERFECT. The plane arrangements were timed wonderfully, the car was ready and waiting and the condo was MUCH BETTER than what I saw online. It was located just outside of Kihei (on Maui). Far enough to have crowd-free beaches and near enough to town (5 minute ride) to have every convenience at our fingertips. Having maid service, a concierge, a store and a restaurant right on the grounds made us feel as if we were staying in a full service hotel! I’m already starting to save for a return trip, and you can bet that I’ve told all my friends about your wonderful agency. Thanks for everything, Deb Ford

Hello Jeremy I wanted to say thank you for your service and helping me and my wife have an incredible honeymoon. I know I was difficult in the beginning, but I know we wouldn't of been as happy with our first booking. I have to say if you ever have anyone that is looking for a honeymoon hotel, Maui Prince is perfect for that. Thanks again for your service and I will recommend you guys to other people I know traveling to Hawaii. Which I hope to be visiting again in the near future. Thank you Vladimir

Thanks, Brian. It was a fantastic trip. I look forward to your help in the future. Always, Karen

Jeremy We had a fantastic time in Jamaica. And I have been recommending you to everyone I work with. My children had a fabulous time and I enjoyed being back there once again. I plan on taking my next trip next summer and I will definately will book my travel plans with you. Thank you again for all you assistance. Laura H

Hey john, Just wanted to Thankyou for the great arrangements that you made for our trip. We had a great time and totally loved Hawaii. Thankyou very much for all. Best, Jenis

Jeremy, Thank you very much for putting it together. We had a blast in Hawaii. I appreciate your work and will keep you in mind for the future. Mark

Hey John, we had a wonderful time in Hawaii everything worked out great. Well if you recall I was very interested in planning for next year. I really wanted to know what the cost would be to visit Mexico. Of course it would have to be within a reasonable price being that we were 4 of us. I would appreciate any info or recommendations you may have at your convenience. Again thanks for your help in planning our Hawaiian vacation.

Brian, We wanted to thank you for your suggestions regarding our vacation in Hawaii. It was our first trip to the islands and we didn't have a clue as to where we should go or how long we should stay. We were very pleased with the itinerary, the flights and the accommodations you arranged. It was a memorable trip. Thanks again, The Beckers

Hi John I just wanted to write you and let you know that we were back and we had an amazing time! We both are ready to go back. We had everything we needed for the itineary and vouchers. Everything went smoothly. Thank you so much for helping us all the activities were so much fun. I think that my favorite part of the trip for me was ALL of it and it went so fast. Australia zoo, scuba diving in the great barrier reef, fraser island, rainforest, sydney, opea house, whale watching, and Uluru. Thank you again, everything you planned was wonderful. I attached some pictures of us during each of our stops. Enjoy!! Jennifer

I wanted to rate my recent vacation but you didn't have a link for Napili Kai on Maui. This was an absolutely AWESOME place. Paradise right outside your door. Brian L.

Subject: Hi Nick, YOU ARE AWESOME! Hi Nick, Hope all is well with you and your family and that you are planning some fabulous get-away for yourselves! We had the vacation of a life-time. I received your e-mail on my home computer, but have been so tired by midnight when I get a chance to reply to my home e-mails, that I haven’t reviewed it yet. But, I just had to take a minute out from work to let you know that the time we all spent together in Barcelona and on the cruise was beyond our wildest dreams and we dream big! :) While on a gondola ride in the Grand Canal in Venice, our son Paul proposed to his girlfriend Anita, ring and all. It was soooo romantic and we recorded the whole thing in pictures and video. She had no idea it was coming and she was in shock, but thrilled! Cumie and Alex’s wedding was so tender and real and honest that it humbled us all and brought us even closer together as a family. Someday, I may bore you with a few of the warm and loving e-mails that were flying back and forth the first couple of days between the six of us after we arrived home. You are one of the few people we know who would appreciate our crazy and joyful love for each other. And as far as pictures, well, between the six of us, I think we captured more Chamber of Commerce pictures of Barcelona, the French Riviera, Italy (both the cities and the historical sites), Croatia and North Africa than any one in the history of photography. Paul took 1000 pictures and I took close to 1700. Phil also recorded enough video that I had to burn 6 DVDs to capture what he had left after he did tons of editing. And, with Alex being a professional photographer, no telling how many they took! Needless to say, you did a fantastic job on all of this for us and we will be forever grateful. The room and the deck on the ship were perfect, the room was in the center of the ship on the “land” side and we felt nothing in the way of motion. It was exactly what we were hoping for – thank you for going the extra mile for us! American Airlines was a huge pain in the neck, but all airlines are these days and we survived so it’s only a fading, unimportant memory. Our only suggestion would be to let first-time cruisers know that they have to book their day-trips (excursions) at least 10 days in advance of the departure date online and the earlier the better. I thought we should wait until we got our envelope of info before booking and it was too late then to do it online and we had to do it on the ship (the ship has a blackout so you can’t book online 10 days or closer to the departure date). A couple of our first-choices for the excursions were unavailable at that time. But, we were, of course, happy with what we ended up taking! Maybe you could provide first time cruisers a one-page sheet about a month in advance of the trip listing a few of the important procedures like “all tipping is done at the end of the cruise and must be paid in cash at that time, or a sheet must be filled out and signed and returned to the guest relations desk 7 days prior to the end of the cruise”. We did have enough cash, but thought that we could add the tip amount to our credit card so we were fortunate that we had enough cash to cover that item in the way we wanted to (we gave extra to some of the impeccable staff!). Just little things like that, but, the TRIP, THE FAMILY TIME TOGETHER, THE CRUISE AGENDA, THE ROOM, THE ON-BOARD ENTERTAINMENT, THE PORTS OF CALL, THE QUALITY OF THE SHIP, THE CELEBRATIONS – WE WERE OFF-THE-CHARTS ON THE HAPPINESS SCALE – AND WE THANK YOU FOR BEING SUCH A WONDERFUL PART OF OUR FAMILIES JOYFUL EXPERIENCE! Please feel free to share any part of this communication with your company -- they should know what a professional and caring employee they have! I have shared your name and fame with everyone I know and since I am responsible for over a 1000 volunteers and serve on numerous boards and committees, that’s a lot of people. Thanks again Nick for everything. Warmly, Donna

Jeremy, We thoroughly enjoyed our vacation stay at the Hapuna Beach Prince Resort. The ocean front room and very accommodating staff exceeded our expectations. The construction was only a minor inconvenience, and was offset by the gracious and very helpful staff. Also, the daily resort credit combined with other credits more than compensated for the inconvenience—and paid for a number of delicious breakfasts and dinner. We would recommend this resort to anyone seeking a first class experience. Thank you very much for recommending the Hapuna Beach Prince Resort, and for making our vacation experience truly special. Joe and Doris K. Barrington, Illinois

Hello Jeremy.....just a note from Cathy Qualls. Our trip was wonderful. Everything was on time and the rooms were great. All our flights were smooth, on time and even had early arrivals. Thanks for making our dream vacation go smooth as silk. God Bless you Cathy Q

John, We really enjoyed our stay in Maui. Everything went just according to plan. Thanks for all of your help. Ken W.

Nick, I am just writing you to tell you the great time my wife and I had on Maui. This is our fourth year in a row working with you and we always come back happy. Your help in getting my wife and I unbelievable deals is greatly appreciated. I am sure we will be contacting you about next summer soon. Ernie and Lisa P.

Hello Jay- We just got back in from Punta Cana; was very very nice and we had a great time! Thank you for all you do... Thanks Ken

Our trip on Hawaii was realy perfect! So, THANK YOU very much for every thing!!! M&Ms V.

Hello Jay: Joe and I want to let you know we had a fabulous time in Australia. The various tour deals gave us the great opportunity to see beautiful Australia. This trip is just as memorable as beautiful Molokai (the package we purchased previously from your company). Thanks for setting up the tour package deal to Australia. We do plan on future trips overseas and yes we will check with you on the selected packages. It is wonderful to know that you offer repeat client's special pricing on selected packages. Once again, THANKS! Joseph and Judith R.

Hi Jay, We absolutely LOVED the vacation! We want to move to Hawaii. The Outrigger was awesome! The restaurants were delicious and the people at the hotel were so nice. I will take the survey. We want to plan another vacation. Just to Hawaii this time. We liked Vegas, but it was nothing compared to Hawaii. Thanks again! Lauren

Hi Brett! Just wanted to tell you that we had a fantastic stay at Maya Tropical Beach! You should reccommend this hotel for everyone with small kids who wants to get a romantic holiday at the same time. Very good service, the buffets were incredible and the both the beach and the hotel was beautiful! The girls at the Kids Club were great! We also had dinner at the Maya Palace a couple of times, and it was nice, but we liked the nice carribbean style at The Colonial and Tropical better! Thank you once again for the good service and help before we went there! (Congratulations with your new child also:)) Best regards, Linn Asli

John, Good Day. I wanted to let you know that we all had a fantastic time at the RIU Palace in Cabo. I would definitely recommend this place. Thanks, Ken

Nick, I just wanted to drop you a note. Charles and I got back from Buenos Aires on Sunday morning but I've been way busy getting back into the swing of things. We had an amazing time and we absolutely loved the Mine Hotel. The rooms were very nice, clean, new and fresh, the superior room was a roomy size for 2 guys and all the stuff we bought. Palermo Soho was the best area for shopping, eating and just hanging out. The boutiques are definitely the best in all of Buenos Aires and the people were very friendly and helpful. Back to the Mine Hotel the staff were simply great they helped us with everything from arranging tours, dinner reservations, and site seeing ideas. The cafe in the hotel was also quite nice the morning breakfast was very satisfying and room service was very accommodating. Thanks again for your assistance. John and Charles

Dear Brian, The trip was out of this world, we thoroughly enjoyed ourselves. The hotel was top notch .We did however experience delays at the rental car place do to our unique situation that my parents and ourselves all had the same first and last names (so as you can imagine it was quite confusing). The only other thing is to remember check out time is 11:00 am and we did not have a flight till 5pm and my parents flight was leaving at 9pm so we had to pay extra money to check out at later times . As far as everything else, we definitely had a great time. ThankYou, for all your help (you were great ) !!! I'm also sending a couple of photos of flat Stanley.. Best regards Sandra B. Jr

Hi Jay, Our trip was great and the lodging you helped me pick were perfect. Thank you for everything, Carol L.

Hello Jay, You were correct all inclusive and we had a wonderful time in Cancun the resort was great just what we were looking for. Thanks again for all the work in putting the vacation package together, Thanks again Sandy M.

Italy Vacation ~ Grand Hotel Palatino Nick, The hotel was amazing! We were close to everything and the hotel stuff was very nice and helpful. We had a great time. We got to see so much. I would recommend the hotel to anyone. I would rate it a 9.5 on a 10 scale. Thank you so much, Rhiannon S.

Hi Nick Just wanted to thank you for the excellent service and great trip. We just got back and it really was a dream vacation. We are so pleased with the flight, car and accommodations. Will use the visitor center again. Thanks Catherine Alexander

Brian, Excellent trip, FANTASTIC value, great guide. Thanks a million. Heather H.

Patrick, our stay at the Papakea Resort when we were over on Maui was great man. Donna and I really enjoyed it and we will definitely do it again at some point. Thanks for the hook up. We greatly appreciate everything. Have a great weekend! Blessings,

Hi Heather, LOVED, LOVED, LOVED our vacation!!!!!! Everything was perfect. The room we ended up getting was beyond our wildest imagination awesome!!!! We loved the scenery, the people, EVERYTHING!!! You hit the nail on the head with this recommendation. GOD BLESS YOU!!!! Many Blessings & Mahalo, Bobbie B.

Jay - Thanks for the contact. I'm keeping your info on file. I had a good trip last year, thanks to reservations you made at good price. Sunny T.

I just wanted to say thank you for making our vacation a memorable experience, we had a great time even though Anna did not have quite as much fun toward the last as she fractured her wrist while we were rock climbing. Flights went well , food was good , weather was great, the only thing I did not like was the traffic jams and all the imported trinkets. Tony & Anna

Hi Brian, just a note to say we received our documents for our trip and what a super package! Very nicely done! Lots of information and very professional. Thank you! Lene' Burnett

Thanks for all your help with our Hawaiian vacation. We are really looking forward to it. We will want your help with our next trip to Europe maybe next year. Perhaps you could keep us informed on some exciting upcoming trips. We are thinking of maybe a barge trip down the Danube. Best Regards, Cheri & Randy C.

Thank you for all of your hard work on this trip, Jay. Hopefully, this will be an annual event. Kevin S. Williamson Dean of Students

Aloha Brett!! Ray and I just got back from our Hawaii trip yesterday and I just had to write and thank you so much for putting together such a fabulous package for us. We both kept saying throughout our trip 'we'll have to let Brett know what a great job he did and how happy we are with his service'. WOW!!! The Ihilani JW Marriott was by far the nicest resort we have ever stayed at. Everything from the views (we got an upgrade to an ocean view room) to the shark and sting ray ponds, the beautiful lagoons to the long walks on the beach and boardwalk each day was fantastic. And we really needed those walks due to the excellent buffet breakfast we feasted on each morning. Maui of course is our favorite island. We've stayed at the Whaler before but the room you got us this time was really cool. We were on the 12th floor with a view of Black Rock and the beach beyond. We did a Luau at the Sheridan which we were all disappointed in. If you talking to clients please tell them that the Hyatt Luau is far better. We've done that one twice and the show was a lot more polished, the setting is better, the food is better and the drinks are better. The highlight of the trip for us was renting Harley's for 3 days and cruising the island (without helmets!). The road to Hana was awesome on Harley's! Anyway, all-in-all you have two very happy customers Brett. GREAT JOB!!! Mahalo....mahalo....mahalo!! Candy and Ray BC Canada ps: we'll be telling all our friends and family about your services so hopefully more clients will be coming your way!

All-in-all the trip was a real hit and a good treat. Hotel Aqua Palms was very good It’s location is centrally located perfectly to everything. The only hotel drawback we could find was that their mattress was strangely a little hard. Having a rental car surely added to the fun and options but wont be totally necessary to see the island because they have good public transportation and shuttle busses near the hotel. Lets give it at least a 4 out of 5. We hope to return to Honolulu again soon. Thank you very much. …..Brummitt C.

Hi Brooke, Just to mention that we had a fantastic vacation on Hawaii. Thank you and your colleagues very much. All went well: flights, cars and hotels. Best place to stay we found was Oahu - modern, culture, beaches, shops, restaurants, etc. The other 2 island are in places more shaby. All 3 have of course there natural beauty and beautiful sceneries. The last hotel on Maui was our less favorite, mainly because it was the only hotel with no seaview and lesser nice beach. But also because the other 2 hotels were really excellent. On Maui on the other hand we found a bounty beach. We drove around 1200 miles (almost 2000 km) in the cars, and visited many places of interest. On big island we had a 4x4 and in fact that would have been handier on Maui. The roads are in good condition, even though there are some one-lane-roads that bring you to beautifil places. Thanks and best regards, Frank

Brent and I had a wonderful time in Hawaii, even if it did rain a little. It would have been perfect, but Brents mom passed away the day before we were to come home. So I would have probably emailed you sooner, but we had to travel to California, for your services. You were just great in helping us with our trip and even getting us on another flight when Aloha airlines discontinues their flights. We thank you so much for your efforts and making things easier for us. You're the Best! Thanks again, Laurene

John, We made it back safely, thank you for putting together such a great trip. We did have a few issues, the main one being that while in Bangkok the Grand Palace was closed because the King was having a special celebration. Neither we nor the tour could help this and Tour East said they would write your company so that we could get a refund for that tour. Is getting a refund possible? Is there anything we need to mail in such as the voucher? We also wanted mention that what was listed as the activity was not always what took place. Both the Safari and Phang Nga Eco did not provide the boats we thought we would be on, we thought we'd be on a junk and a luxury cruiser respectively. The hotels in Bangkok and Phuket were great, beyond what we expected, the Chiang Mai Novotel was a little marginal. Finally, we really liked how everything was worked out and lined up for us. Chiang Mai was the best in terms of our guide Pong. She picked us up at the airport and took us on our tours, even offered to take us around on her day off. Unfortunately we were largely unimpressed with the Phuket Tour East reps, the one that picked us up at the airport barely talked to us and when we asked questions about our tours told us the people at the hotel would help us. He get out of the car half way to the hotel, upon arriving at the hotel we were told that our rep Pinya would meet us tomorrow, it didn't seem she knew about our prearranged tours. We really enjoyed the cooking class and the Golden Triangle. Thank you again for all your hard work putting our tour package together, we have recommended your company to our friends planning trips. Katie K.

Even with the problems with Aloha Airlines we (three couples) all had the best of times. We were to fly to Hawaii on April 1, 2008 on Delta Airlines (the day after learning that Aloha Airlines stopped business) We were to fly inter- island from Oahu to the Big Island, and fly from the Big Island to Kauai, and fly from Kauai to Maui, and fly from Maui to Oahu, all on ALOHA AIRLINES. Well, let me tell you that you guys went to bat for your customers and got all of us on Hawaiian Airlines to get us to where we were going. We may have had to get up very early in the morning to catch Hawaiian Airlines and had to arrive very early for pick-up of our rental cars and arrive very early to check in to our accommodations, but EVERYONE, I MEAN EVERYONE ON THE ISLANDS, was more than willing to provide the correct cars early and willing to bring us in to provide accommodations OR a room to put our luggage in advance of the time our room was ready. Very impressive. When you get the right people doing the right things for your customers, it's appreciated! I was especially impressed when Lorna Lawrence called Patti Labonte and told her of a problem we were having as we were leaving Honolulu and traveling to the airport to leave on the last day. The person that met us when we arrived at Honolulu with the Lei's and voucher to get us to the Pacific Beach Hotel was quite confused (seemed like that was his first time doing his job). He did give us all our Lei's (by the way, they were just beautiful), but he gave us one voucher that only had two people in our party listed on it and simply changed the 2 people to 6 people (we didn't know any better and thought this was OK). According to the person (from a different company) that picked us all up to take us back to the airport to depart, she said that we would all have to pay the fee all over again because each couple were to supposed to have a voucher covering 2 people for each voucher. The original guy changed the one voucher from 2 people to 6 people and Robert's would not accept that. A quick call on the way to the airport to Patti Labonte got action and we soon heard from the driver of the bus that all was cleared and we would owe nothing more (great news). Way to go Patti! Oh, yeah, Patti I believe that you talked me into having everyone stay at the Pacific Beach Hotel in Honolulu. Well, let me tell you that everyone on our group said that when we go back to Hawaii in a few years they all want to stay at the Pacific Beach Hotel. Good choice, Patti! Thanks, again, Patti for being such a good travel agent and for helping us out when we needed help. Bob & Carolyn C.

Jay, Thank you for handling our vacation this year. I really appreciate it and look forward to working with you again in the very near future. Sincerely, Bob H.

Jay Myself and Margo really would like to thank you for arranging a great holiday for us and being especially helpful when the unfortunate Aloha airlines went into receivership. You took all worries away from us and were so good at rearranging flights and leaving us messages. The islands were fantastic - so much to see and do! The hotels were all great. We spent most of the days out sightseeing. The cars were excellent and Dollar staff so helpful. I will certainly check your site next time I visit USA - if only it was more often!!! Thanks, Muriel

Hi Nick, I'm writing this to you from the last leg of my journey home, from the Atlanta Airport. Nick, you did an outstanding job. This is the best vacation that my wife Gail and I have ever had. I've been to Europe several times and have always enjoyed those trips. This Australian trip was FIVE TIMES as good. I've never seen so many kangaroos in my whole life. Kangaroo Island was my favorite part of the trip. We had a couple of kangaroos come right up to us and we were able to pet them. We also petted lots of them at Koala Park. Nick, this was superb. The tours were out of this world (or at least out of the USA). They were on time, the tour guides were fantastic and the things that they said and the places that they pointed out were truly amazing. The tour guide for Kangaroo I